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Why OKRs Miss the Mark

The Communication Gap in Your Strategy

OKRs (Objectives and Key Results) have been heralded as a panacea in corporate strategy. They offer focus and measurability, but they often leave us with unanswered questions when things go wrong.
Building The Optimal Communication Strucuture
Several reasons can contribute to the failure of meeting OKRs:

  • Lack of Clarity on the 'Why': OKRs do an excellent job of defining what needs to be achieved but often fail at explaining the 'why' behind these goals.

  • Inability to Adjust Goals Dynamically: The static nature of OKRs means that once they're set, there is no room for dynamic adjustments based on real-time insights.
  • Misalignment Across Departments: When each department focuses solely on their OKRs and OKRs are not perfectly synchronized, it can lead to a lack of cohesion and unity in pursuit of broader company objectives.

  • Failure to Account for Communication Structure: OKRs don't inherently require an analysis of how information flows within the organization, missing a crucial component that often underpins success or failure.

These pitfalls often contribute to missed objectives and key results, stemming not just from failed execution but also from flawed planning and miscommunication.
The Two Major Downsides of OKRs
As you ponder the limitations listed above, you might start to recognize that they essentially boil down to two overarching downsides:

  • Time-Intensive Synchronization: The first two points—are manifestations of the same issue: OKRs require significant time for teams to align and synchronize on the goals. Without a clear understanding of the reasons behind the objectives, teams may find it challenging to prioritize their efforts effectively.

  • Inability to Diagnose Failures: The latter two points—misalignment across departments and failure to account for communication structure—contribute to the second downside: when OKRs are not met, these frameworks offer no method to diagnose why exactly the failure occurred and how to address it. This results in missed opportunities to correct course and often leads to repeated failures in future OKR cycles.

Moving From 'What' to 'Why': Communication as the Lynchpin

OKRs measure results, not causes. They can tell you if a goal wasn’t achieved, but they're silent about the root causes. One of the often-overlooked elements is communication—both formal and informal—that takes place between individuals and departments.


Understanding the intricate web of dialogues, emails, or even body language within an organization could be the key to deciphering why OKRs were missed.

Current Tools Are Inadequate:
Most tools available today offer either a bird's-eye view that's too vague to be useful or micro-level analytics that are too granular for actionable insights. These approaches either miss out on the interconnections between departments that cause bottlenecks or are too complex to easily interpret, thereby leaving the real communication problems unidentified and unaddressed.
The Digital Lifeline: Messages as Data
In the digital age, messages exchanged between employees are a wealth of untapped data. Analysis of these digital footprints can reveal communication patterns, bottlenecks, and even cultural issues that could be obstructing the achievement of OKRs. And yet, if analyzed anonymously with AI, it doesn't pose privacy challenges.
Introducing BrightRide: The Solution to the 'Why'
BrightRide enters the scene as the tool designed to dig deeper. It focuses on analyzing the crucial element that OKRs overlook: internal communication. By mapping out the flow of information and dialog within a company, BrightRide offers actionable insights that can refine your strategy and ultimately make OKRs more effective.

Unity and goals:

Find where disconnects happen

OKRs set the course, but they won't show you where the ship sinks. Our Alignment screen exposes structural barriers and illuminates how your goals propagate.

Use our actionable steps to mend the gaps and unify your team under a single vision.
Lost in translation:
Find where your messages falter
Our Flows screen visualizes how your message travels—or don't—through the ranks.

You discover what % of your critical intel makes it to target teams, and use our science-backed recommendations tighten the loop.

Conclusion
OKRs are an effective tool for stating what you hope to achieve. But when things go awry, it’s crucial to understand the 'why,' which often resides in the hidden corridors of internal communication.

BrightRide provides the missing piece of this puzzle, giving you a full picture for actionable and sustainable improvements. For more insights into modernizing your organizational communication, reach out to us at contact@brightride.io.

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